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Delivery Times

Products on our site are subject to availability and delays may occur that are outside of our control. Consequently, any dates specified for delivery are therefore approximate only.

Taxes & Import Duty

Please note that international orders may be subject to import duties and taxes, these costs are the responsibility of the customer.

Damaged & Rejected Goods

As the customer you must inspect the goods within a reasonable time after their receipt, and you will be deemed to have accepted the goods unless you notify us within 7 days that the goods are rejected. (This does not affect your statutory rights.)

If you have not notified us as above, we’ll consider the products as being of satisfactory quality, and may not accept any rejected items at a later date.

We want you to receive your Naturally Lovely goods in perfect condition – as they left us. If goods purchased from us through this website have been damaged in transit we will refund or exchange them. Return any damaged or unsatisfactory items to us in their original packaging within 7 days of receiving them. You can contact Naturally Lovely by phone: 07921 974597 or by email: lene@naturallylovely.net

Returns & Refund Policy

Returns should be posted to the above address within 7 days of receipt. Where the rejection of the goods is due to a defect or discrepancy in the order, you are entitled to a full refund or replacement.

The card used for the purchase will be credited with full original purchase and delivery costs. The faulty or damaged product must be returned to Naturally Lovely before the refund or replacement can be issued. When returning items we would recommend that you hold on to your proof of postage, and we can not take responsibility for any parcels that might get lost in transit.

Cancellations

Cancellations are only accepted before the order has been dispatched. If the order has been dispatched prior to the cancellation, we cannot cancel the transaction. The order will be considered valid and you, the Customer will remain liable for the full payment.

Please make any cancellations by phone: 07921 974597 or by email: lene@naturallylovely.net